Avatars are missing after upgrading confluence

[Pavan Kumar]

I am performing an Confluence upgrade on Test instance.

Upgrading from version 4.3.2 to version 5.5.7, After upgrade avatars(Profile pics) are missing.

Please help me to resolve this.

Thanks in Advance.

[Pavan Kumar · Accepted solution]

I did some digging and found out that attachments folder is not updated properly during upgrade process.

So i replaced the attachments folder in Confluence home directory with attachments from backup.

After re-indexing Broken Avatar/Profile Picture issue is resolved.

[Brian]

Hi Pavan, this sounds like a question for the Support team, so I recommend submitting a ticket here if you haven't already. 

Cheers,

Brian