Can I post comment as an admin on behalf of a user ?

[Jordan Cooperman]

I am the overall admin for a confluence site.  Is there a way I can post a comment to one of the spaces on behalf of one of the space's users ?  This one user is bad at posting comments and sends them separately by email (outside of Confluence) and then wants the comments posted to the space so I want it to be able to do it on her behalf and have it show up as coming from the user (with the Users profile showing in the comment).

[Nic Brough -Adaptavist- · Accepted solution]

Not on Cloud.  There are a couple of "impersonate user" options for Server versions, but I don't think there's anything for Cloud.

This is a bit of a broken need though - she's behaving badly and losing you time, it shouldn't be up to you to have to fix it for her, you have a real job to do.  I'd take her email away from her if she persists (I've done this before, albeit it wasn't for Confluence - stuck a 2 week delay on someone's outgoing email just to emphasise the point that it was the wrong way to do it)

[Stephen Deutsch]

Actually, I think it's been possible for about 6 months now to be able to log in as another user for Cloud applications:

https://confluence.atlassian.com/cloud/log-in-as-another-user-776994835.html

[Jordan Cooperman]

Thanks for the quick response Nic.

Of course it's a broken need... and this is actually my only user who slips up.  But it's a high maintenance (high paying) client - an external client I should mention - so cutting her off is not an option - and sometimes in my business (digital design agency) we accommodate prima-donna's - and make them pay for the extra time anyway 

[Nic Brough -Adaptavist-]

I've got one of those to visit soon myself, I know exactly how you feel.  I don't get involved on the money side, but I do whine to my boss that I'm wasting my time doing their job for them because they're silly.  He just pats me and tells me "don't worry, they're paying the bills for it"

[Admin2]

You could prefix "her" comment with " Comment by @username " ... that is my workaround for a similar situation!

Not ideal, but at least her profile would be mentioned and available from that.