Can no longer print a confluence page from the browser

[Peter Priestley]

Using the browser Print function in Chrome, a Confluence page will print all blank (apart from the page header and footer).   If the print option 'background graphics' is checked, the page content prints but with a grey screen covering the whole page.

I'm aware you can export to pdf and print, but that uses a font that might be readable on the screen, but is too small when printed.

The browser Print did work until recently.

[Steffen H]

We have the same issue, but found a workaround (see below). 

On Google Chrome, even PDF export isn't working (latest Chrome 134.0.6998.178). Without selecting "background" in the printing dialog, we get a white page, no matter if I try to print or export to PDF. If I select “Background graphic”, the text appears, but against a dark gray background. Note: This is not a single computer issue

Printing somehow works with Firefox. However, a meaningless blank page is inserted above the document. But you can select "print from page 2" to solve this annoyance.

To sum it up:
Printing is basically broken. And Atlassian doesn't care. The problem is related to the technical implementation of content pages (Javascript?). Some of the automatically generated overview pages work without any workaround.

WORKAROUND for Chromium-based browsers

A colleague has found a workaround. You need to select “Minimum margins” or "no margins" in the extended print dialog. Then you can print in Chrome without any problems.

"Standard" or "user defined" is not working.

No helpful response from Atlassian and no fix within a year is not acceptable. The fact that we have found a workaround does not mean “problem solved”. Reducing or removing margins causes new issues.

Most content in Confluence never needs to be printed. But we have checklists and contingency plans that we need to print. Have you ever opened an emergency list in Confluence when the Internet was down?

[Christian Grett]

The bug seems to be fixed now - for me it works again for the first time in a year!

[HK]

I have just tried printing to PDF and the pages are all blank so this is still an issue

[HK]

I have exported to PDF and this has worked

[Christian Grett]

This bug still exists today (16 January 2025). It does not seem to be a browser specific problem. Even Firefox does not work and I have just configured a new notebook. It does not seem to be device specific as it does not work across the company.

I am still using the workaround of exporting the page to PDF...

[Ollie Guan]

Hi @Peter Priestley ,

I'm not sure what the browser printing issue you mention is, but you should be able to adjust the font size in the PDF and try printing it.

[BHUSHAN PATIL]

Hi @Peter Priestley ,

You can try the following steps:

1. Delete your Chrome browser's cache.
2. Reset Chrome browser settings to default.

If these solutions do not work, Uninstall and reinstalling Chrome can help resolve printing issues caused by corrupted installation files.

Regards,
Bhushan

[Peter Priestley]

Thanks.

I can reproduce the problem on multiple computers - in fact I can't find any that work.  The problem also happens with Microsoft Edge browser.

[Brendon Smith]

I have the exact same problem and really need to get this sorted. Any progress o nyour end Peter?

[Peter Priestley]

No change here Brendon.  - I still have the issue.  I think it needs to be escalated somehow - I doubt if Atlassian actually listens to this community.

[dtlhlbs]

Same here, found these:

https://jira.atlassian.com/browse/CONFCLOUD-77966

https://jira.atlassian.com/browse/CONFCLOUD-77555

If I select Background graphics I can see the content behind a gray box, but it's unusable due to the gray box.

 Switching to landscape resolves the issue, but it's a poor workaround.

[Peter Priestley]

Thanks.  The information about printing in landscape or collapsing the sidebar is very helpful and works for me.

Still not as good as it used to be:- the top title with the path to the document and the pencil icon, etc, etc overlays on every page and covers the document content after page 1.

[Theo Swartz]

This bug is still present as of today (Oct 16, 2024). 

Thank you very much dtlhlbs, for the workaround method.

[phil.shinkfield]

I have the same issue with pages with tables. My work-around was to go to click more actions button (...) then select Advanced details, then View Source. That created the page without the annoying headers (unfortunately removes the page title too though). Then print / save to pdf choosing landscape.

[Glen Johnson]

I am experiencing the same problem. It's absurd that Atlassian doesn't fix this bug.