Can you have an external knowledge base by multiple products

[Lauren]

We are merging several products and need knowledge base by different products.

is that possible?

[Alex Ortiz · Accepted solution]

@Lauren Welcome to the Atlassian Community!

Are you going to have different spaces for each product in Confluence?  If so, you should be able to pull in (link) multiple spaces into your JSM's knowledge base.  

Additionally, you can have multiple JSM projects (one for each product) and then link to each Confluence space as well.

If you choose to only have 1 Confluence space, but multiple page trees for each product, you just create categories in your JSM knowledge base and you should be able to separate things appropriately.  

[Kristian Klima]

HI @Lauren 

Yes - it can look like this, for example.

Content is authored in Confluence then the Documentation portal is created using the Scroll Viewport app.

Each tile represents a standalone product.

Using an app like Viewport (other options include Refined, Spacecraft, and Instant Websites) allows you to author and edit content in Confluence and only make it available in your Doc Center when ready.

This is my company doc site built with Viewport utilizing a different approach - individual platform components have their own tile but then open in a single, Confluence like tree.

[Lauren]

Ideally I would like to have different spaces for each product - would those be able to have different external link for customers?  (Sorry I am new to this and appreciate your response!)

[Andy Gladstone]

@Lauren Alex is busy on a livestream, so I'll answer. Yes, you can do exactly that. You can set up access permissions per space to allow customers of one space to access only the information relevant to them. Hope this helps. If Alex's answer helped, please click the Accept Answer button so that others looking for the same information can more easily find it.

Also, in the future, you should comment on the answer instead of writing your own answer, so the conversation remains in the thread.

[Lauren]

Sorry about that