Comala Read Confirmation for Confluence Cloud

[amit.kakkar]

Hi, I am using the Comala document management system with the Confluence cloud as the document management system for my company.

I would like to use the "Comala Read Confirmation feature" to document the read acknowledgment of my QMS documents that have been "Published" in Confluence. I am following the information provided in the below link but am still not able to use this feature because I don't see the "Read Confirmation" option appearing in my tool menu (both in the Published and Draft page). 

Add a simple read confirmation - Comala Read Confirmations Cloud - Comalatech

Not sure, if there is something that needs to be done at the site admin level or I am missing a step in the process.

Please help.

[Mike Rink · Accepted solution]

Hi @amit.kakkar , sorry to hear you're having issues with Comala Read Confirmations.

The first obvious place to look would be in your installed apps, to ensure that Read Confirmations has been installed, and has an appropriate license. Assuming that is fine, then it certainly seems like you should be able to see the "Read Confirmations" option in the action menu. But, there are a couple of other things to check:

1. Do you have "edit" permission on the page you're trying to add the read confirmation to? Only those who can edit a page have access to the feature. 
2. Has the app's "user" been created, and does it have the right permissions in your instance? Learn more here: https://wiki.comalatech.com/display/CRCCL/Fixing+app+permission+problems 

Hopefully this helps, but you're certainly welcome to contact our support team for assistance if the above doesn't resolve the issue: https://support.comalatech.com . 

Best regards
Mike Rink
Head of Product  

[amit.kakkar]

Hi Mike,

Thank you for your prompt response and for providing information on this topic. As per your suggestions, I asked my IT person to check this out and he confirmed that the Read Conformatkion app was not installed. We will now be installing this app.

Thanks again for your help.