Confluence GUEST can't cleanly remove group.

[Ivanna]

I add a group in the Product access -Guest access (p1),but after I removed the group(p2) I found members of the team are still guests(p3), I have checked any permissions place but they have already been removed(p4). 

Do I need to go to other places to remove the guest permission of the team?

Group members can't view any confluence space now(p5)....

Urgent help!

[Ivanna]

Jira support confirmed that although the administrator has removed the guest of the group, it still exists in the background database, so the Jira developer finally removed it manually.

[Trudy Claspill]

Hello @Ivanna 

A Guest user has to be explicitly granted access to an individual space, as a Guest user can have access to only one space at a time. Have you gone through all the Spaces' Permissions and removed Guest users from the individual spaces?

[Ivanna]

Hi @Trudy Claspill ,

In fact, members of the CX-Team group aren't guests , but just want to test the Confluence GUEST permission to see what would happen after adding the group, so I removed the group after the test .

I expected that members should be able to see all the spaces not only one as a guest, but I found that even if the group has been removed in Confluence GUEST, everyone in the team is still displayed as a guest, which is not normal.

[Joseph Gardener]

I am experiencing this as well.  Add users as guest, then removed them from guest and added them to a full confluence user and they still show up as guest.

[Trudy Claspill]

@Ivanna 

@Joseph Gardener 

Did you both confirm that users are not in the confluence-guests-??? user group?

For both of you I would recommend having your Admins contact Atlassian support directly.

https://support.atlassian.com/contact/#/

If you can report back what you learn, that would help educate the community.

[Joseph Gardener]

For my issue.  It turned out to be a timing mechanism associated to the user account.  It cleared up after about 30 minutes to 1 hour.