Confluence Server Mobile APP has excessive notifications

[Belinda Tinsley]

We recently installed and configure the Confluence Mobile Server APP and one of my users reported the excessive number of notifications (16 million and counting). The number continues to grow....

The user has confluence settings->push notifications->all activities

Anyone else having this issue?

[Belinda Tinsley]

.

[Diego]

Hello there Belinda! This is indeed a strange behaviour.
Could you clarify a few things for us?

1- is the user receiving those notifications via push on their phone or email?
2- are other users having the same issue?
3- what OS is running on his smartphone?
4- what happens if the all activities setting is turned off?
5- what type of notifications are received?
6- since when is the user facing this issue?
7- has the user tried to reinstall the application on their phone?

Let us know your findings!

[Belinda Tinsley]

sorry, I put the answer to your questions in the wrong place!

1. phone

2. nope

3. ios 12.1

4. notifications stop

5. activity notifications. "you have x new notifications" amount kept doubling until 16m

6. since install and using of app

7. no

[Belinda Tinsley]

we turned off notifications and turned it back on. It's back to doubling the totals.

"seems as though if i don’t go into the app after the first few notifications, the count just grows exponentially "