Confluence - User shows up upon search, but not for adding permissions

[Jason Moerbe]

I have added some new users to confluence - all with the same group associations and settings.  Of the five that I added, three of them work as expected.  However, there are two of them that DO show up when I do a user search, but when trying to add them as individuals to the space permissions, I get "No Matches Found".

It sounds similar to the issue about users not being added to the people directory.  But since they DO show up when doing a simple user search, I'm not sure what else needs to happen.

[Jason Moerbe · Accepted solution]

To verify against Julia's question above - a background reindex did NOT solve the problem. But a full reindex rebuild (the option where you lock users out of using the system for the duration of the reindex) DID solve the issue for me.

[Linus Lindroth]

How do you reindex Confluence? Do you mean Content Index?

[Jason Moerbe]

We have our Jira and Confluence linked (under application links in Jira). They have synchronized account databases. The re-index takes place within Jira. Jira Admin > System > Indexing

[Linus Lindroth]

Oh ok, we have LDAP connection directly from Confluence. No connection with JIRA.

[Jason Moerbe]

ah, sorry. I won't be of much help then.

[Linus Lindroth]

Just for your info, I have suddenly the same problem.

[Julia Wester [Wittified]]

i don't know if this will help at all, but have you reindexed?