Confluence link is crashed and cannot access anymore

[Chi Vo]

We are currently experiencing an issue with Confluence and are in need of your assistance. Specifically, there is one link crushed and we are unable to access it anymore. Before this error happThe attachment is the cause and Stack Trace. I hope your team help to check and advise how to resolve this issue as soon as possible. Thanks a lot.

Cause

javax.persistence.EntityNotFoundException: No row with the given identifier exists: [com.atlassian.confluence.pages.Comment#69573032] at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:111)

[Sanam Malleswari · Accepted solution]

Hi @Chi Vo

Looks like the page is crashing because it's trying to load a deleted comment (EntityNotFoundException). You may need to contact Atlassian support to clean it up from the backend.
javax.persistence.EntityNotFoundException: No row with the given identifier exists: [com.atlassian.confluence.pages.Comment#69573032]

[Chi Vo]

Hi sanam malleswari,

It seems that I do not have URL so I cannot raise a ticket to Atlassian support. How can I contact them?

Thanks for your answer.

https://support.atlassian.com/contact/#/