Copy Space issues

[Jonathan Glatz]

There are two spaces in Confluence under one user account. https://x.atlassian.net/ and https://y.atlassian.net/.

(hope that the terms used are correct, I have not found an overview of this at Atlassian)

I would like to copy a space from https://x.atlassian.net/ to https://y.atlassian.net/. I have admin rights in both Spaces. 

I can create the copy plan via https://admin.atlassian.com under Data management --> Data transfer, but I get the feedback that the key already exists and the space cannot be copied.

Previously I have imported the .CSV file from https://x.atlassian.net/ to https://y.atlassian.net/. I did it via Settings --> Import space, but this imported data is not displayed anywhere in https://y.atlassian.net/.

Now I can neither import the .CSV or .XML file manually, nor use the copy plan. I'm really annoyed because all the help documents are getting me nowhere.

There seems to be a technical error here. What can I do?

Thank you very much! Maybe the settings are called something different, because I use the interface in German.

[Tomislav Tobijas · Accepted solution]

Hi @Jonathan Glatz ,

You're on the right trail when it comes to copying/moving data.

Just to clarify - when we talk about https://x.atlassian.net/ and https://y.atlassian.net/ > these are called sites or instances. Each site then contains set of Confluence spaces.

Now, if you've already imported spaces via CSV, sometimes spaces will be restricted and you'll have to recover admin/space permissions.

Once you do that, you'll be able to see this space and content within. Or you can follow steps for deleting this specific space. Once you delete all those spaces, you can copy Confluence data via Admin Hub.

Hope this helps.

Cheers,
Tobi

[Jonathan Glatz]

Hi Tobi,

that was the key hint. Thank you!

Cheers,

Jonathan

[Kristian Klima]

Hi @Jonathan Glatz 

If you're positive that you delete a space and purged it completely, and you're still getting the 'exisitng space' message...  I'd request site re-indexing. If you go to https://support.atlassian.com/contact/#/ and fill in some basic details, you'll be able to start a live chat, once a real person connects, they can re-index the site immediately.

The alternative way to copy contents to another space between sites is using an app. Space Sync for Confluence by Ricksoft can sync content of spaces across the sites.

Even if it's just a one-off, you can use the app to copy content between sites. The advantage of this approach is that you actually create and set-up the target space on the target site and ONLY copy the actual content. 

[Jonathan Glatz]

Hi Kristian,

thanks for the additional hint!

Cheers,
Jonathan

[Jonathan Glatz]

When I follow this article, the Space cannot be found, although the copy plan says that this Space (or key) already exists.

https://support.atlassian.com/confluence-cloud/docs/delete-a-space/#Permanently-delete-a-space