Create -> Page with a draw.io diagram says connecting... but blank page never draws.

[Harper Mann]

Confluence and Draw.io are current version.  If Create is selected at the top of a Confluence page, then "Page with a draw.io diagram", it goes to a blank page, says Connecting... at the bottom but stays blank forever.  Anyone else see this?  

No errors in catalina.out.  If I create a page, then select insert a draw.io diagram, the diagram editor comes up, creates a diagram and works fine.  It's just the main Create that fails.

Tried disable / enable the plugin.  Tried turning off / on collaboration, neither worked.  

Have NOT tried restarting Confluence as it's in production.  

Any ideas?

[Harper Mann · Accepted solution]

Latest version of Draw.io Application (Version:9.4.8) fixed the issue.  Page is created and a diagram is properly created.

[Marija Radovic]

Hi,

could you tell me Confluence Server and draw.io versions first, please just to be sure?

Also, if you repeat all the steps in Incognito mode, does it help?

Thanks,

Kind regards,

Marija

[Harper Mann]

Confluence Information

System Installation Date Monday, October 7, 2019

Confluence Version 7.2.0 Build Number 8401

Draw.io Application

Version: 9.4.6

Thanks!