Database or Knowledge base

[Janice Toliver]

Our team wants to create a space where we can put questions that were asked of us and the answers to them. Confluence is the chosen tool.

Do we create it as a database or knowledge base?

[Jeremiah]

I would opt for KB as it’s searchable in a Service Desk project. That makes it quite useful. You could have supporting request types for questions that don’t exist or other modifications. 

As another option, I feel inspired to do this myself but in a JWM board. I frequently store information such as this in boards and modify the heck out of the issue types and screens/field configurations. This seems like a great fit (for me) that I thought I would mention. 🙂

[Mirek]

Hi @Janice Toliver 

I think I would personally use Knowledge Base form. It of course depends how you want to store questions and answers. For me a question could be a similar How-To page but it could be also a single page with all of then (something like a FAQ). People also can ask questions via comments and you can answer then directly there.