I suspect the problem is that conf 7.13 is in use and likely so an old draw.io version. No chance of updating those?
Hi @Lebogang and welcome to the Community,
with specific errors like this, it's usually best to contact the App vendor support directly -> draw.io for Confluence and Jira Desk - Jira Service Management (atlassian.net)
However, a couple of draw.io folk are on here and might be able to help... calling on @Mike Rink -drawio Diagrams- @David Benson _draw_io_ ?
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I will contact the vendor and keep my eye on the post incase something pops up. Thank you.
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