Edit in office link is not working in Confluence

[Rumceisz]

Hi All,

not sure if somebody posted yet, but I have the following problem:

in Confluence I'd like to open my attached Word document to edit and after authorisation, an empty(!) document comes up. I use Win XP.

Have you any suggestions why we meet this problem?

Thanks in advance!

Rumceisz

[Joe Clark]

Hi,

There may be a number of reasons why this is not working for you. Firstly, there are a couple of registry settings in Windows XP that can prevent Office from opening documents via WebDAV.

Check the value of the 'OpenDocumentsReadWriteWhileBrowsing' registry key: http://support.microsoft.com/kb/870853

And the value of the 'UseBasicAuth' registry key: http://support.microsoft.com/kb/841215

[Mihai Tanasescu]

hi guys,

what about this feature working under Mac OSX ?

So far I've tried with Safari, Firefox, Google Chrome...nothing works:(

[NielsJ]

I once made the experience that the WebDAV stuff has very high demands. In my case the context path of Confluence was not empty and WebDAV didn't work...

[Joe Clark]

Unfortunately Microsoft has a poor track record of releasing WebDAV clients with a number of crippling bugs. Have a look at http://greenbytes.de/tech/webdav/webdav-redirector-list.html and http://greenbytes.de/tech/webdav/webfolder-client-list.html for a depressingly comprehensive list.

The particular problem you mention about context paths is unfortunately a bug in the Microsoft WebDAV client, which assumes that the root path of the server is WebDAV aware. :-(

[NielsJ]

Thanks for this explanation!

[Christian Czaia [Decadis AG]]

Have you tried to install this fix from Microsoft? That's what helped us...

http://support.microsoft.com/kb/2123563

[Rumceisz]

Hi Christian,

I tried but it'doesn't work. The problem is still exist.

Any suggestions?

[Christian Czaia [Decadis AG]]

My next bet would have been the registry settings like Joseph said. We actually had to manually set the UseBasicAuth value.