Editor is blank, if I edit existing pages in Confluence 6.0.5

[René Wilby]

Hello everyone,

I recently updated our corporate Confluence Server to version 6.0.5. I disabled collaborative editing because it is not suitable for us. If I create a new page or edit an existing page the editor page remains blank. There is no error shown in the log files (atlassian-confluence.log, atlassian-synchrony.log, catalina.out), but there is an error shown in the developer console of my browser (Safari, Firefox, Chrome).

Safari: 

TypeError: undefined is not an object (evaluating 'l.Rte.getEditor')
e — batch.js:2167:863
k — batch.js:2167:7675
init — batch.js:2167:6988
(anonyme Funktion) — batch.js:2167:8248
safeRequire — batch.js:37:401
Globaler Code — batch.js:2167:8171

Chrome:

TypeError: Cannot read property 'getEditor' of undefined
    at e (:8090/s/c55d20311fb247a2c40622b8f2ad7a16-CDN/de_DE/7103/9740d52e06037c926d0…dministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:1845)
    at k (:8090/s/c55d20311fb247a2c40622b8f2ad7a16-CDN/de_DE/7103/9740d52e06037c926d0…dministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:1845)
    at Object.C.init (:8090/s/c55d20311fb247a2c40622b8f2ad7a16-CDN/de_DE/7103/9740d52e06037c926d0…dministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:1845)
    at :8090/s/c55d20311fb247a2c40622b8f2ad7a16-CDN/de_DE/7103/9740d52e06037c926d0…dministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:1845
    at Object.safeRequire (batch.js:37)
    at :8090/s/c55d20311fb247a2c40622b8f2ad7a16-CDN/de_DE/7103/9740d52e06037c926d0…dministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:1845

Firefox:

TypeError: l.Rte is undefined
Stack-Trace:
e@:8090/s/02b887f63b298661214e072351782d64-CDN/de_DE/7103/9740d52e06037c926d0bef8c46735f0805791491/0ca4a169e48988e5dca99ae8c9a7b288/_/download/contextbatch/js/editor,macro-browser,main,page,atl.general,-_super/batch.js?analytics-enabled=true&analytics-uploadable=true&atlassian.aui.raphael.disabled=true&build-number=7103&confluence.table.resizable=true&confluence.view.edit.transition=true&healthcheck-resources=true&hostenabled=true&is-server-instance=true&isSystemAdministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:2167:850
k@:8090/s/02b887f63b298661214e072351782d64-CDN/de_DE/7103/9740d52e06037c926d0bef8c46735f0805791491/0ca4a169e48988e5dca99ae8c9a7b288/_/download/contextbatch/js/editor,macro-browser,main,page,atl.general,-_super/batch.js?analytics-enabled=true&analytics-uploadable=true&atlassian.aui.raphael.disabled=true&build-number=7103&confluence.table.resizable=true&confluence.view.edit.transition=true&healthcheck-resources=true&hostenabled=true&is-server-instance=true&isSystemAdministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:2167:7673
C.init@:8090/s/02b887f63b298661214e072351782d64-CDN/de_DE/7103/9740d52e06037c926d0bef8c46735f0805791491/0ca4a169e48988e5dca99ae8c9a7b288/_/download/contextbatch/js/editor,macro-browser,main,page,atl.general,-_super/batch.js?analytics-enabled=true&analytics-uploadable=true&atlassian.aui.raphael.disabled=true&build-number=7103&confluence.table.resizable=true&confluence.view.edit.transition=true&healthcheck-resources=true&hostenabled=true&is-server-instance=true&isSystemAdministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:2167:6986
@:8090/s/02b887f63b298661214e072351782d64-CDN/de_DE/7103/9740d52e06037c926d0bef8c46735f0805791491/0ca4a169e48988e5dca99ae8c9a7b288/_/download/contextbatch/js/editor,macro-browser,main,page,atl.general,-_super/batch.js?analytics-enabled=true&analytics-uploadable=true&atlassian.aui.raphael.disabled=true&build-number=7103&confluence.table.resizable=true&confluence.view.edit.transition=true&healthcheck-resources=true&hostenabled=true&is-server-instance=true&isSystemAdministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:2167:8241
f.safeRequire@:8090/s/0b399e29a4bde59bbad41d11c9fd4c07-CDN/de_DE/7103/9740d52e06037c926d0bef8c46735f0805791491/cafe3fd67769c9998b0d257bbbc3c37a/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=de-DE:37:399
@:8090/s/02b887f63b298661214e072351782d64-CDN/de_DE/7103/9740d52e06037c926d0bef8c46735f0805791491/0ca4a169e48988e5dca99ae8c9a7b288/_/download/contextbatch/js/editor,macro-browser,main,page,atl.general,-_super/batch.js?analytics-enabled=true&analytics-uploadable=true&atlassian.aui.raphael.disabled=true&build-number=7103&confluence.table.resizable=true&confluence.view.edit.transition=true&healthcheck-resources=true&hostenabled=true&is-server-instance=true&isSystemAdministrator=true&locale=de-DE&nps-acknowledged=true&nps-enabled=true:2167:8121

I couldn't find anything that seems to be related to this error messages. But I started to inspect the HTML of the editor with the developer tools of my browser and I discovered that there is a div-element with the id "rte" that has a opacity value of "0". If I change this value to "1" I can see the full content of the page in the editor and I can edit the page just like it is supposed to be. We have no custom HTML snippets and no custom styling in our Confluence. The only plugins we use are "Atlassian Universal Plugin Manager Plugin", "Confluence Healthcheck Plugin", "Support Healthcheck Plugin" and "Support Tools Plugin". But even if I activate the safe mode the problem remains.

Does anyone have an idea what could be the source of this problem and how to solve it? Thank you and kind regards.

[René Wilby · Accepted solution]

I solved the problem by reseting all plugins back to its default state (How to Manually Reset All Plugin Back to its Default State Through the Database) and by cleaning the plugin cache (How to clear Confluence plugins cache).

[Kay Brown]

Hi Rene,

Contact Atlassian Support here:  https://support.atlassian.com/customer/servicedesk-portal?utm_source=landingpage

Regards,

Kay