Error exporting to PDF ()

[Deleted user]

When on a page I click on export to PDF and I get to the PDF Exports page, apparently the conversion is done correctly, but when I click on "Download PDF" I get the following message:

There was a problem accessing this content Check your network connection and try again, or contact your administrator for help.

Also the URL where I get redirected to access the PDF is on a AWS server, something like that:

rps--prod-eucentral--cc-pdfexport--pdf-exported-pages.s3.eu-central-1.amazonaws.com

How can I solve that?

Thanks!

[Marcello Bielack]

We have the same problem. We get the same error in the downloaded file.
The export function in Space Settings works as expected.
The error comes only when we export direct from page.
Just the download link of export from page redirects to AWS server.

We don't use external apps for export.

[Fabio Racobaldo _Catworkx_]

Hi @[deleted] ,

are u using some external app?

Fabio

[Deleted user]

Hi,

Just as Marcello commented, we also don't use any external app.

Álvaro

[kim.compton]

I'm having the same issue

[Sara Tucker]

Just got this bug ticket reply from Atlassian support https://jira.atlassian.com/browse/CONFCLOUD-74649 

You can contact support to have them disable the new PDF experience to resolve it.