Error loading the comment editor

[Brandon Pal]

Hi,

We are receiving the following error when trying to leave a comment on confluence:

parsererror: TypeError: AJS.RTE.getEditor(…) is null

If we retry it works but on first try we always get this error.

[Brandon Pal · Accepted solution]

Clearing the plugin cache did not help. I then ran in safemode and enabled plugins one by one. The issue is do to a plugin called "Play SQL". Untill we find a fix we have disabled this plugin.

[Brandon Pal]

Play SQL was able to re-create the issue and has updated the plugin to fix the problem.

[Brandon Pal]

We will try this just looking to create a maintenance window. Will update if this worked once we have tried the suggested steps.

[PeterKoczan]

Hi,

Could you try to clear the plugin cache as described in the following article and see if that fixes the problem for you: https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache?

Kind regards,

Peter