Error retrieving attachments from Confluence. The server may be unavailable.

[Danel Sánchez]

When I go to the Insert files and images window in Confluence I get the next message:

'Error retrieving attachments from Confluence. The server may be unavailable.'

I have no problem uploading new files, but I don't know why this is happening and would like to solve it. I believe this may be the reason I am having a trouble with a plugin that works through attachments.

[Andrew Naito]

Unfortunately, one of my users just had this same problem.  35MB+ attachment could be attached to a page, but in edit mode he can no longer add the attachment into the page.

Problem still exists even in safe mode.

Confluence 6.4.0

[Gonchik Tsymzhitov]

Hi Danel! 

It will be good if you provide information about your setup. 

I mean a Confluence version, revers proxy, and exception in the logs on server side, any errors on the browser console. 

Cheers,

Gonchik Tsymzhitov

[Danel Sánchez]

Yes, let me complement some information:

Confluence Server 6.4.1 with no reverse proxy.

The console says the next:

"AJS's create element functionality has been deprecated since 5.9.0. No alternative will be provided.
Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library. batch.js:375:462

Empty string passed to getElementById(). batch.js:180

AJS's create element functionality has been deprecated since 5.9.0. No alternative will be provided.
Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library."

I will look for the looks asap.

[Gonchik Tsymzhitov]

Hm, 

it is so related this issue

 https://jira.atlassian.com/browse/CONFSERVER-45746

Is it affected you for all attachments? 

Could check with different attachments? 

[Danel Sánchez]

Yes, it affects attachments with different file formats. It is curious as the attachments work and I can upload them, they just don't appear.