Error with multimedia macro - can't find attachment

[Jonathan Rivas]

Why can't the multimedia macro find the attachment? Error rendering macro 'multimedia' : com.atlassian.renderer.v2.macro.MacroException: Cannot find attachment 'filename.swf'

[Consu]

Hello, I have the same problem. But I cannot solve it by renaming the file. I made it a 3letter filename but it keep saying that it cannot find the file. Any other idea what it could be?

[Deividi Luvison]

Hey Jonathan,

Could you please let me know the following:

• When this behaviour started, was it after a database/application upgrade/migration?
• Which is your Confluence version?
• Do this miss behaviour happen in all browsers?
• Can you send a screenshot of the error?

Thanks and Regards,

David|Atlassian Support

[Mirek]

Hi Jonathan,

The problem is probably with the name of the attachement. I could have not-latin character or a space. Try renaming a file, then upload and check again.

Related issue:

https://jira.atlassian.com/browse/CONF-26667

I hope that will help.

Best Regards,

Mirek

[Jonathan Rivas]

Thanks for the attempt Mirek. I tried that...took out spaces...made the filename real short...resaved 100x. Nothing is working. The file name is Case.swf. I've used the multimedia macro on other pages in the past without a hitch.