Getting error in word import on Confluence, using "Import word Document"

[prateek86]

I am running on Atlassian Confluence 6.3.4

My file contains three tables along with Macros on and tracking is activated for the file, each time I try to import my file, server puts error page with "Oops - an error has occurred" message and some log details which I am printing below:

Cause

org.hibernate.AssertionFailure: null id in com.atlassian.confluence.impl.journal.JournalEntry entry (don't flush the Session afterQuery an exception occurs)
    at org.hibernate.event.internal.DefaultFlushEntityEventListener.checkId(DefaultFlushEntityEventListener.java:60)

Stack Trace:[hide]

org.hibernate.AssertionFailure: null id in com.atlassian.confluence.impl.journal.JournalEntry entry (don't flush the Session afterQuery an exception occurs)
	at org.hibernate.event.internal.DefaultFlushEntityEventListener.checkId(DefaultFlushEntityEventListener.java:60)
	at org.hibernate.event.internal.DefaultFlushEntityEventListener.getValues(DefaultFlushEntityEventListener.java:175)
	at org.hibernate.event.internal.DefaultFlushEntityEventListener.onFlushEntity(DefaultFlushEntityEventListener.java:135)
	at org.hibernate.event.internal.AbstractFlushingEventListener.flushEntities(AbstractFlushingEventListener.java:216)
	at org.hibernate.event.internal.AbstractFlushingEventListener.flushEverythingToExecutions(AbstractFlushingEventListener.java:85)
	at org.hibernate.event.internal.DefaultAutoFlushEventListener.onAutoFlush(DefaultAutoFlushEventListener.java:44)
	at org.hibernate.internal.SessionImpl.autoFlushIfRequired(SessionImpl.java:1366)
	at org.hibernate.internal.SessionImpl.list(SessionImpl.java:1451)
	at org.hibernate.query.internal.AbstractProducedQuery.doList(AbstractProducedQuery.java:1426)
	at org.hibernate.query.internal.AbstractProducedQuery.list(AbstractProducedQuery.java:1398)
	at com.atlassian.confluence.mail.notification.persistence.dao.hibernate.HibernateNotificationDao.lambda$findNotificationByUserAndContent$0(HibernateNotificationDao.java:105)
	at org.springframework.orm.hibernate5.HibernateTemplate.doExecute(HibernateTemplate.java:359)
	at org.springframework.orm.hibernate5.HibernateTemplate.execute(HibernateTemplate.java:313)
	at com.atlassian.confluence.mail.notification.persistence.dao.hibernate.HibernateNotificationDao.findNotificationByUserAndContent(HibernateNotificationDao.java:99)
	at com.atlassian.confluence.mail.notification.persistence.dao.hibernate.HibernateNotificationDao.isWatchingContent(HibernateNotificationDao.java:237)
	at com.atlassian.confluence.impl.mail.notification.persistence.CachingNotificationDao.lambda$isWatchingContent$0(CachingNotificationDao.java:39)
	at com.atlassian.confluence.cache.ThreadLocalCacheAccessor.get(ThreadLocalCacheAccessor.java:58)
	at com.atlassian.confluence.impl.mail.notification.persistence.CachingNotificationDao.isWatchingContent(CachingNotificationDao.java:38)
	at com.atlassian.confluence.mail.notification.DefaultNotificationManager.isWatchingContent(DefaultNotificationManager.java:142)
	at com.atlassian.confluence.mail.notification.DefaultNotificationManager.addContentNotification(DefaultNotificationManager.java:99)
	at sun.reflect.GeneratedMethodAccessor2422.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)

 Any update is appeciated.

[Gauresh Chavan]

I am facing a similar error right now while uploading documents. Has anybody found a definite solution to this?

[prateek86]

It is a bug reported in the ticket CONFSERVER-18509 that since Confluence is not yet supported the utf8mb4 collation, 

The only workaround for now is to remove the emoticon from word file and then upload it.

Thanks.

[Steven Rothberg]

Anyone get anywhere with this? 

[prateek86]

@Nic Brough -Adaptavist- Please share workaround if you have any for this issue.Thanks.

[Nic Brough -Adaptavist-]

Probably need to see the whole error, as this is just the top part of the message

[prateek86]