Getting error when importing from word documents

[Lalyn Shivers]

When importing a word documents using the import word document, it will give me an error.

[Lalyn Shivers]

At what point in the process do you see the error?

The error shows after you click import

What does the error say?

Is the error in a log or in the browser?

in the browser

Does the import succeed despite the error? No

What version of Confluence are you experiencing this in? 5.10.4

[Marcelo Mella]

I would recommend to generate a support log and create a ticket on Atlassian Support

[AnnWorley]

@Lalyn Shivers I created a ticket on your behalf - you should see an email from the portal soon. We can circle back to this thread when we have a resolution to share.

[AnnWorley]

Hi Lalyn,

I guess you are following Import a Word Document into Confluence.

Please let me know:

• At what point in the process do you see the error?
• What does the error say?
• Is the error in a log or in the browser?
• Does the import succeed despite the error?
• What version of Confluence are you experiencing this in?

These answers will help me research the issue.

Thanks,

Ann

[Marcelo Mella]

Lalyn, please try to add a capture of the error.