Gliffy is NOT WORKING

[Emilio Schiavone]

I try to create or edit a gliffy diagram, and a I get a blanck page.

Is somthing wrong with the new version?

Thanks.

[Shannon S · Accepted solution]

Emilio,

Can you let us know what version of Confluence you are using? Are you on Server or Cloud? Which version of Gliffy do you have?

I've tagged Gliffy on the case as well so they will be able to assist us if there is an issue on their end.

Kind Regards,
Shannon

[Deleted user]

Hi Shannon,

We are experiencing the same issues as Emilio describes. We are using Confluence Cloud 1000.0.0-44566f6 and Gliffy 1.4.15-AC

Best regards

Kenneth

[Shannon S]

Hi @[deleted] and @Emilio Schiavone,

I contacted Gliffy support directly, and they let me know they reported the issue and made a public statement here:

Gliffy For Confluence Cloud - Blank Page When Attempting To Edit Diagram

I was able to find the ticket where they reported the issue to us. However, it has since been closed by Gliffy, stating they were able to find the bug on their end, and a fix has been pushed out.

Can you both confirm if you're able to use Gliffy as expected now?

Kind Regards,
Shannon

[Deleted user]

Hi Shannon,

Thanks for the quick response. I can confirm that it is working on our side.

Best regards

Kenneth

[Shannon S]

Great news, Kenneth! Thank you for confirming. :) 

Take care and Kind Regards,
Shannon

[Enikő Rozsnyói]

Hello@Shannon S

i am experiencing the same issue today. When I am trying to edit a Gliffy diagram, i get a blank page. I am using Confluence Cloud.

[Shannon S]

Enikő,

This was an issue before on Gliffy's end, and I don't see an update from them currently.

I found your other question in the community and tagged it appropriately to get the attention of Gliffy, but please feel free to also contact them directly to see if this is still an issue.

Regards,

Shannon

[Enikő Rozsnyói]

Thank you Shannon.

[Eduardo Scheffer]

Hey Guys,

It is still not working for me, getting the blank page when trying to edit it.

Thanks

[Samie Kaufman - Your Gal at Gliffy]

Hi Eduardo!

If you haven't yet, please reach out to support@gliffy.com. :)

Samie

[Linda Hayden]

Are there multiple layers within the Gliffy diagram? If so, try to group as best possible.

[Emilio Schiavone]

Thanksa a lot Shannon!

It works perfect!

[Shannon S]

You're welcome, Emilio!

Take care.

Kind Regards,
Shannon