HTTP Status 500 - unexpected setup type initial

[Platform Operations]

We rebooted our Production Confluence Server. On restart, when we try to bring up the Web service, we are prompted for the License key. On entering the license key, we are getting the following error

HTTP Status 500 - unexpected setup type initial
 
type Exception report
message unexpected setup type initial
description The server encountered an internal error that prevented it from fulfilling this request.
exception
java.lang.RuntimeException: unexpected setup type initial
	com.atlassian.confluence.setup.actions.SetupLicenseAction.execute(SetupLicenseAction.java:83)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:65)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:100)
	com.atlassian.confluence.xwork.ConfluenceXsrfTokenInterceptor.intercept(ConfluenceXsrfTokenInterceptor.java:26)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.interceptors.CaptchaInterceptor.intercept(CaptchaInterceptor.java:50)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.validation.MessageHolderInterceptor.intercept(MessageHolderInterceptor.java:43)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:52)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:24)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.xwork.HttpMethodValidationInterceptor.intercept(HttpMethodValidationInterceptor.java:72)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.websudo.WebSudoInterceptor.intercept(WebSudoInterceptor.java:37)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.themes.ThemeContextInterceptor.intercept(ThemeContextInterceptor.java:46)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:66)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:27)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.user.actions.UserAwareInterceptor.intercept(UserAwareInterceptor.java:59)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:51)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.pages.actions.PageAwareInterceptor.intercept(PageAwareInterceptor.java:153)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.spaces.actions.SpaceAwareInterceptor.intercept(SpaceAwareInterceptor.java:78)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.xwork.FlashScopeInterceptor.intercept(FlashScopeInterceptor.java:25)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.actions.LastModifiedInterceptor.intercept(LastModifiedInterceptor.java:34)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.ConfluenceAutowireInterceptor.intercept(ConfluenceAutowireInterceptor.java:55)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:58)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.xwork.SetupIncompleteInterceptor.intercept(SetupIncompleteInterceptor.java:40)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.interceptors.NosniffSecurityHeaderInterceptor.intercept(NosniffSecurityHeaderInterceptor.java:21)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.interceptors.XXSSSecurityHeaderInterceptor.intercept(XXSSSecurityHeaderInterceptor.java:21)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.setup.actions.SetupCheckInterceptor.intercept(SetupCheckInterceptor.java:32)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:115)
	com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:58)
	com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:50)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.security.websudo.MessagesDecoratorFilter.doFilter(MessagesDecoratorFilter.java:59)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
	com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
	com.atlassian.confluence.util.profiling.ProfilingPageFilter.doFilter(ProfilingPageFilter.java:45)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.jmx.JmxFilter.doFilter(JmxFilter.java:115)
	com.atlassian.confluence.cache.TransactionalCacheFactoryCleanupFilter.doFilter(TransactionalCacheFactoryCleanupFilter.java:68)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:41)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.UserNameHeaderFilter.doFilter(UserNameHeaderFilter.java:26)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:42)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.web.filter.ConfluenceTimeoutFilter.doFilter(ConfluenceTimeoutFilter.java:63)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.duosecurity.seraph.filter.DuoAuthFilter.doFilter(DuoAuthFilter.java:124)
	com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:88)
	com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.doFilter(ConfluenceSecurityFilter.java:27)
	com.atlassian.confluence.web.filter.ThreadLocalCacheFilter.doFilter(ThreadLocalCacheFilter.java:30)
	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter$SwapOnBootstrapFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:48)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:35)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:44)
	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
	com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.doFilterInternal(FlushingSpringSessionInViewFilter.java:26)
	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
	com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:29)
	com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
	com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:43)
	com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.tenant.TenantGateFilter$1.call(TenantGateFilter.java:47)
	com.atlassian.confluence.tenant.TenantGateFilter$1.call(TenantGateFilter.java:43)
	com.atlassian.confluence.tenant.TenantGate$3.call(TenantGate.java:167)
	com.atlassian.confluence.tenant.TenantGateFilter.doFilter(TenantGateFilter.java:42)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:58)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.web.filter.TranslationModeFilter.doFilter(TranslationModeFilter.java:44)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:73)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:53)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:32)
	com.atlassian.confluence.web.filter.ResponseOutputStreamFilter.doFilter(ResponseOutputStreamFilter.java:25)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:71)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:50)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.52 logs.

[Luiz Maia]

Hello there,

The fact that the instance is prompting for the license key makes me wonder you might have lost the home-directory setting, since the file that contains the license key information and setup status is the confluence.cfg.xml, which is located inside this directory.

I suggest you confirm that nothing has been changed regarding the path of the home-directory. In case you have moved it to a different folder, for example, you'll need to update the path inside the confluence.init.properties file which is located inside the install-directory/confluence/WEB-INF/classes folder.

Thanks!

Regards,
LM