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Help Center access for staff only

Dan Foster
Contributor
September 6, 2023

Hi everyone, thank you for taking the time to review my post.

I work for a franchised company at the corporate level, and we have been looking at setting up a confluence space with related help center, to which we'd like to provide access to all of our franchise staff, for the purpose of publishing help articles, guides, etc.  We do not want this space made fully public, as there would be some potentially sensitive information contained within.

I have been investigating on how we can grant access to this without a) adding them individually 1 by 1 (there are 500+ users) and b) without needing to provide them with a confluence license.

I've identified the ability to allow account creation limited by email domain, which is what we'd like to do for this, but this option creates a full confluence account for the user.  We don't want this because a) we just want these users to be able to access the help center only and b) with so many users the cost would be substantial.

 

So to sum up, we'd like to have a confluence help center accessible to our franchise staff, limiting access by email domain, but keeping those users as "customers" and not full blown confluence users.  Is this possible?  Thank you for your help.

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RPT Admin
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September 7, 2023

Confluence Cloud Premium includes IP allowlisting.

(1) If you allow anonymous access to the knowledge base, anyone will be able to view it without logging in. 

(2) But then if you restrict IP addresses to the range used by your organisation, people outside your organisation will be blocked from accessing. 

I don't claim any expertise in this - I'm no tech guru - so perhaps others can chip in if I'm on the wrong track here. 

Dan Foster
Contributor
September 7, 2023

@RPT Admin Thank you for the input, unfortunately that may be a difficult solution to implement, as we're a franchised company with 50-60 franchised locations around the world along with remote offices, the task of whitelisting IPs may be difficult.  I will keep this in mind however if providing customer access by email domain is not possible 

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