How can I downgrade from standard to free?

[Christian Sanchez]

Hi everyone, I cannot access my confluence documents, since I exceded the 10 user from free, It upgraded to Standard

I already delete the excess users but the option to change a plan doesn't appear, please help!!

[sanam malleswari]

Hi @Christian Sanchez

• Go to Billing:

  • Admin > Billing > Manage subscriptions

• If the “Change plan” option doesn’t show:

  • It may take a few hours after user removal.

  • Try logging out and back in, or refresh in incognito.

• If it still doesn’t appear:

  • Contact Atlassian Billing Support to downgrade manually: https://support.atlassian.com/contact