How can i obtain access

[Lin CAI]

Hello i would like to access the below page but it stated 'single sign-on failed' and i do not have permission to access Confluence. 

Can you help please?

ICRP Content Library

[Eugenio Onofre · Accepted solution]

Hello @Lin CAI
Welcome to the Atlassian Community.

In order for us to better assist you, would you mind providing additional details on the issue you are seeing and where the link you sent points to?

Is this an enterprise instance of Confluence behind SSO?

[Lin CAI]

if you click on 'ICRP Content Library' in my original question you'll be directed to the website i was trying to access...

[Eugenio Onofre]

Hi @Lin CAI

Yes, I know that, but this seems to be a corporate link, not a publicly available one. This is why I asked you a couple questions to try to better assist :)

[Lin CAI]

so what else do you need from me? it just says the below and there is nowhere on the website that i can click to apply for access...

Single Sign-on Failed

• Account does not have permission to use Confluence

• User cail is not active

[Eugenio Onofre]

As I mentioned on my previous comment, this seems to be a site with SSO enabled. You have to reach out to your IT department and ask for their assistance.

[Lin CAI]

cool thank you. i just don't even know who to reach out to... i cannot see who the site administrator is...

that's fine, don't worry, thanks!

[Fabio Racobaldo _Herzum_]

Hi @Lin CAI ,

it is an internal issue so we can't assist you on that. You need to speak with a Confluence Site Administrator within your organization.

Fabio