How is it possible to use Service Management without the customer portal?

[IT-Admin]

We would like to use the ticket system without being asked to register in the customer portal. How does this work? It should simply be possible to send a ticket request by e-mail without having to register.

[Dirk Lachowski · Accepted solution]

It is possible, we’re using JSM this way for incomming customer requests. Check this setting:

[IT-Admin]

Thats it, thanks!

[Mohamed Benziane]

Hi,

it is possible to send email to a jira service mangement project. You can learn more in this kb https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

[IT-Admin]

Hi, thanks for your reply. We have already set up the email in the channels. If someone now sends an email to this email, they will be asked to create a user account in the customer portal. But we don't want that. It must be possible to deactivate the customer portal but still receive service requests.