How to solve issue with previewing docs. type of file?

[olya.burak]

Hi,

I receive such type of error even when I'm uploading docs. type not pdf.
Can you advise please how properly upload file?

(I tried incognito as well, using Chrome. Didn't help)

[Jessica · Accepted solution]

Hi Olya,

I hope you're having a nice day, besides the issue previewing the attachment.

I did some tests previewing .doc and .docx files, along with PDF files, but none of them returned this error or similar to your image.
Also, I was able to preview the .docx file without any problem, but this is a weird error.

In this case, we would like to take a closer look at it, so I have raised a support ticket on your behalf, which you can access here: JST-678807

Feel free to update us there if there are any additional details for our investigation!

Thanks!
Jessica