I am looking for a template which will allow me to document an escalated service call in the field.

[Paul Sakach]

I am looking for a template which will allow me to document an escalated service call in the field. It would be used to create a service history of a service call to include comments and suggestions from members of the escalation team.

[Srinatha Tondihal]

Hi @Paul Sakach ,

Welcome to Atlassian community.

From the issue description it seems to me like you are looking for a page template which will help you manage the incidents. So, I did look for some sample templates available with us and I think the below template is more suitable for your requirement. 

Incident communication 

Atlassian has a wide variety of sample templates suiting the business needs. I would request you to go through the below page.

There’s a Confluence template for that 

Hope the above pages will help. Have a good day and Take care. !

Thanks,

Srinath T