I am unable to add images while creating a knowledge article

[Dilip_Hundekari]

I am creating knowledge base articles with screenshots as user guides. I am unable to copy/paste an image or even insert an image in the article. 

I don't even see the insert image icon on the top ribbon.

[Elizabeth Barr]

Hi @Dilip_Hundekari . Can you share a screenshot of what you see when editing? What permissions do you have (are you an admin)?

[Dilip_Hundekari]

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[Dilip_Hundekari]

I get the insert image option while creating a new confluence page but in here I don't see the option

[Elizabeth Barr]

Hmmmmmm.  And it looks liken the page is not locked down, so you should be able to.

Worst case scenario, you could create a new page under the parent page and duplicate the content you've already added here.

[Dilip_Hundekari]

It's not just with this page. I'm working on another Knowledge article. It has the same issue.

[Dilip_Hundekari]

Hey @Elizabeth Barr, any update on this?

[Elizabeth Barr]

Sorry, @Dilip_Hundekari, if it's multiple pages, I'm not sure what might be causing it.

[Dilip_Hundekari]

@Elizabeth Barr, no problem. Thanks for your help!

[Elizabeth Barr]

Out of curiosity, is the other page you're experiencing this with in the same space or under a different space?

[Dilip_Hundekari]

Yes, it is.

[Elizabeth Barr]

Hmmm. So it might be something with how the specific space is set up/the permissions for that space. Are you an admin for the space?

Maybe some of this documentation can assist: https://support.atlassian.com/confluence-cloud/docs/manage-your-account-permissions-in-confluence-cloud/

[Dilip_Hundekari]

Sure, I'll go through the documentation.

Thank you!

[Elizabeth Barr]

Hope it helps!