I do not save the emergency code and I am not able to login with two step verification

[Tom Xu]

I do not save the emergency code and I am not able to login with two step verification.  can you show me the Steps to recover your Atlassian account.

[Tomislav Tobijas]

Hi @Tom Xu ,

You would need to reach out to Atlassian Support and explain your situation there. Usually, they can assist you with login issues.

Good luck!

Cheers,
Tobi

[Jehan Bhathena]

Hi @Tom Xu 

Adding to Tomislav's response, you can reference this documentation https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/#Your-emergency-recovery-key-doesn--x27-t-work-or-you--x27-ve-lost-it , it outlines the steps needed to recover your account after you've misplaced the 2FA device or codes.