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I suddenly got kicked out

Youna Choi May 19, 2021

I see "We couldn’t log you in" page all of a sudden...

 

Can you help?Screen Shot 2021-05-19 at 11.36.03 AM.png

2 answers

1 accepted

1 vote
Answer accepted
Capi [resolution]
Atlassian Partner
May 20, 2021

There might be a conflict if you are using a different account from within the same domain in that browser session. Could that be the case?

Youna Choi May 20, 2021

Actually it is!! So in our company we have two different tenant... Wondering how I can resolve this issue. Safari seems to work poorly compared to Chrome...

1 vote
Vero Rivas
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 19, 2021

Hi @Youna Choi 

   Make sure you are entering the correct credentials, otherwise you can always contact the administrator of the instance (if it is not you), as a last option you can contact Atlassian support

   https://support.atlassian.com/

Cheers

Youna Choi May 19, 2021

so I tried the same pw on Safari and it works. But Chrome, after it's not!

 

Also on Chrome, figma embedding worked but on Safari it's not...

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