Image and File upload (macro) suddenly stopped working (even with full access rights)

[Sabine D_]

I have the problem since today that I cannot embed / upload any images or files anymore in my Confluence page. Neither copy-pasting of pictures work, nor when I type /image nor when I try to use the macro using the "+":

Nothing happens when I click on "Image, video, or file". The popup window doesn't open, but I also don't get any error messages.

I tried different spaces, even with my own personal space where I have full permissions to do anything I want. It still worked flawlessly yesterday and suddenly today it stopped worked. I tried with different browsers Chrome and Edge, but no difference.

Interestingly if I try completely different Confluence instance (sort of my personal Confluence sandbox) there it still works. I can upload / embed pictures normally.

Is this some kind of strange configuration / security setting that suddenly got activated? Or was there some Confluence release update running in the background which is causing this unwanted effect? 

[Jessica]

Hi @Sabine D_ 

Welcome to the Atlassian Community!

We had an incident reported earlier that was affecting some users and some sites.

Our internal teams have worked on this issue with the highest priority and have fixed this issue with the attachments.

We received some positive replies that it started working again. Could you try again and let us know if this is still an issue on your site?

Regards,
Jessica

[Sabine D_]

Hi @Jessica,

thanks, yes, I can confirm that it's now working again. Thanks for fixing the issue so quickly.

Regards,

Sabine 

[Bridget Carey]

@Jessica I have the same issue that Sabine described. Can I please have assistance? I've tried the recommended troubleshooting efforts recommended on this page but none have resulted in a resolution. 

[Leo Wessels]

Same issue here. Tried different browser, but that does not resolve it.

[Shawn Doyle - ReleaseTEAM]

Try a different browser, or turn it off and on again?

[Sabine D_]

As I wrote above, I already tried different browsers and even different Confluence instances... what do you mean by "turn it off and on again"?

What is "it"? The browser? You mean shut down and then restart the browser? Already did that. Doesn't help

[Shawn Doyle - ReleaseTEAM]

Your computer.  Reboot it to force caches to clear.

Looks like at least 3 people are experiencing this, you should create a support ticket, there may be a wider issue.

[Shawn Doyle - ReleaseTEAM]

I clicked the "Request Assitance" button for you, someone from Atlassian should look at this shortly.