Imported Word into Confluence shows Image but not when using Scroll Document

[Rory Dalzell]

I have imported a Word document into Confluence, shows images but when I generate a Scroll Document using the Document Toolbox only the image markers is showing 

The wording above the icon is from my imported document

What do I need to do to see the image - is it because the Scroll Document is in the Progress (State)

[Johanna Linaker (K15t)]

Hi Rory,

I'm from K15t, the vendor behind Scroll Documents. If you reach out to our app support we could take a closer look at this. You can send an email to: help@k15t.com

Cheers,
Johanna (K15t).

[Rory Dalzell]

Thanks Johanna, I have done this

[Alex Koxaras _Relational_]

Hi @Rory Dalzell and welcome to the community,

If you are telling us that you can view the images without a problem on your confluence page, but when you try to export the page using a 3rd party app, the image brakes, then I believe that you:

• Should either search for an option when exporting the page OR
• Contact the vendor's support for help 

[Rory Dalzell]

Thanks Alex, I have gone back to K15t

[Alex Koxaras _Relational_]

@Rory Dalzell when you get an answer from K15t, post the answer here, if it's applicable for other users, in order to help them! Thanx!