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Instance deactivated without my knowledge

sidmkp96
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August 21, 2020

Hello,

I got this email yesterday wherein my Confluence free instance was "canceled".

I never requested its cancellation. While upgrading also, I get an error.

Screenshot 2020-08-21 at 7.13.30 PM.png

Can you please restore it back so that I can take corrective action? I wrote some critical docs that I just cannot access.

I am also unable to "Add billing details" in site administration. Clicking on "Add billing details" redirects me to "my.atlassian.com/product", where it is not clear where to add billing information

 

PS: What is the point of free, if you are forcing to buy a license.

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repi
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August 21, 2020

@sidmkp96 

You should contact the atlassian support and not the community.
Something seems to be wrong with your confluence cloud license.

Joshua Sneed Contegix
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August 21, 2020

Hi Sidmkp96,

I agree with repi. Go to https://support.atlassian.com/contact/#/ for assistance. Cheers!

sidmkp96
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 21, 2020

Thanks, both of you. Let me check with them.

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