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Invalid credentials after upgrade to latest version

Vladimir Pavlovic
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July 8, 2022

Hello,

We are having problem after confluence server upgrade to latest version when we want to approve docs through comala workflow, we get always invalid credentials error.
There are no issues accessing confluence via ldap (we use azure active directory)

Also on inspect we see bad origin when trying to add password ( screenshot attached)

Also from security logs when we try to submit we see this:


2022-07-08 09:09:12,319 ERROR [http-nio-8090-exec-5] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'LDAP server (2719745)' is not functional during authentication of 'conftest.user'. Skipped.

Screenshot 2022-07-08 at 09.32.31.png

Screenshot 2022-07-08 at 11.00.11.png

2 answers

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James Conway
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July 8, 2022

Hello @Vladimir Pavlovic 

As suggested by @Mahesh Shinde , please could you contact us at https://support.comalatech.com 

It would be useful if you could attach your logs and confirm your Confluence and Comala Document Management versions.

Thanks

James 

Vladimir Pavlovic
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July 8, 2022

SUPPORT-14720

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Mahesh Shinde
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July 8, 2022

Hi @vladapavle86 :

Please, make sure to validate the comala workflow plugin also on compatible version with Confluence.

Please, Enable INFO level logging on the "com.comalatech.confluence.workflow.DefaultApprovalManager"class to log approvals, rejections and invalid credentials.Then try to reproduce this issue and check the confluence logs for those errors.

Also,you can contact with Plugin vendor support for the same

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