Is there a maximum number of comments that can be displayed in preview mode of PDF in Confluence?

[Marianne Smith]

Hey everyone,

My team has made over 100 comments in preview mode on a PDF in Confluence.  I think they are up to 130+.  We get email notifications about them, but can only see the first 100 in Confluence.

Has anyone run into this in the past?  Do you know a way to resolve and display all of the comments?

Thank you!

Marianne

[R. Fuerst · Accepted solution]

Hi Marianne,

That’s an interesting problem you have! There is no set limit for comments, so you should be able to post as many comments as you want/need on a PDF.

I went ahead and tested on my own Confluence 6.9.0 instance to see if this is a bug, but I wasn’t able to replicate.

I’d like to ask a few more questions to make sure I understand:

• What version of Confluence are you running?
• When you say you can only see the first 100, could you clarify? Example: Are you able to see the comment pins for comments 100-130+ but when you click them, no comment appears?

A screenshot of the unexpected behavior would be helpful if you’re able to attach one.

Thanks!

Rachel

[Marianne Smith]

Interesting, maybe I need to upgrade!

I'm on version 6.3.2 - Server

I was referred to this open request, seems like it is an open issue.

https://jira.atlassian.com/browse/CONFSERVER-43397

If this issue isn't happening for you on V6.9.0 then that really is a reason for us to consider upgrading.  Thank you!

[R. Fuerst]

Hi Marianne,

I'm glad to see my colleague on the support team was able to provide that to you - I was unaware of this request!

After reading the request ticket, I noticed a key step in the process of replicating the issue: 

so adding more than 100 will cause these to not be loaded the next time the attachment is opened

This explains why I wasn't seeing the issue - I was looking at the document and could see over 105 comments after I'd added them, but I did not close the PDF. I just went back and reopened the attachment, and it does indeed look like my Confluence 6.9.0 instance is also affected. :( 

Even if this specific issue isn't resolved, there's plenty of other bug fixes and benefits to upgrading! :)