Jira and Confluence are Suspended

[Олег Феоктистов]

Hi everyone.
Today when I log in I get a message that Our Atlassian Cloud products are suspended.

Both products (Jira and Confluence) were suspended at the same time.
I can't imagine any reason why this could happen:

• Number of users 10.
• Both products were on the free plan. 
• We do not use paid addons.

Also in the subscription management section I see a message about cancellation, although I did not send such a request for deactivation

I created ticket CA-3686245. But since all our work is on hold because we don't have access to Jira and Confluence, I'm asking for help on the forum.

[Staffan Redelius · Accepted solution]

Hi @Олег Феоктистов 

This is a community forum where users (like yourself) help other users. We can not access your site in any way.

If you have placed a ticket with Atlassian I am sure they will get back to you shortly.

Best regards,
/Staffan

[Vishalakshi Narayana Swamy]

Hi @Олег Феоктистов

Welcome to Atlassian community support!!

I see that the site's products are now reactivated as per the latest update on the CA ticket: CA-3686245.

Hope this helps!!

Best Regards,

Vishalakshi Narayanaswamy