Knowledge base inspiration

[Alana Varndell]

We currently use Confluence for our Knowledge Base but the structure and functionality haven't been updated for quite some time. Does anyone have any examples of other knowledge bases that I could take a peek at to get some inspiration so I can give ours a bit of a refresh?

Thanks in advance!

[Matt Reiner _K15t_]

Hi @Alana Varndell

I'm so glad to hear that you have some time to improve your knowledgebase. I always love content improvement projects, and it's great when teams can prioritize them.

There are a lot of great examples out there. Here, we have a few different ones for you to look at (including Comalatech's 😃): https://www.k15t.com/rock-the-docs/why-documentation-in-confluence#WhyDocumentationinConfluence?-documentationexamplesConfluenceinAction

[Lua_Boschman__Comalatech_]

Hi Alana,

Perhaps our documentation wiki will be helpful. Although it is on Confluence Server, the add-ons it uses are all available on the Cloud. We use Refined to create the theme and our own apps to handle the content workflow and publishing.

We also have a few detailed case studies from companies that have built knowledge bases:

• Port of Antwerp - Building a Confluence Knowledge Base for All Hands
• Tyler Technologies Creates Knowledge Base for Customer Success with Confluence and Comalatech

I hope some of that is useful!