Labels functionality not working

[Matt Holmes]

When creating pages in various spaces, labels are created and are uniform across projects/spaces/etc. Regardless of what labels are used, when searching by label, nothing is found ever - not for that space or any other. Essentially labels are not being recognized at all.

[Theinvisibleman · Accepted solution]

Hi Matt,

If the matter is related to searches not being able to recognize the labels, then I suspect that there could be something wrong with the index. Perhaps you should try rebuilding your index from scratch, and see if the problem persists.

[hsuhailah]

It does sound like the index is broken. As Joe Wai mentioned, try to rebuild indices from scratch and hopefully that will fix the search of labels.

[Bruna Griebeler]

Hi Matt

Indeed it seems like an unexpected behavior. I suggest you to look at your Confluence Log (atlassian-confluence.log) and search for some error related to "label". If you find some ERROR or Warning related to that, you can check on https://confluence.atlassian.com for it.

[Guenter]

I am currently seeing the same issue in the cloud version. Is there any chance to rebuild the index for the labels there too?

thanks

Guenter

[Guenter]

All good. Some magic in the background has solved the issue after some hours.

thanks

[Mick Davidson]

We're going to be re-indexing at 1800 GMT today. I'll let you know later this evening if this resolves the issue. Cheers.

[Mick Davidson]

Thanks for the additional info, I'll get our tech people on to this. Cheers.

[Mick Davidson]

Matt,

did you get anywhere with this? I'm having the same problem and was wondering if the logs revealed anything useful.

Cheers