Links to headings in another page do not work

[Christina Moyer]

When I add a link to a heading in one page into a second page, upon saving, the URL is changed such that when I subsequently click the link in the second page, I am directed to the first page, but not the heading that I linked to.

For example, I have Page 1 with a heading 'Do a thing'. Then I copy the link (by clicking on the copy link icon) and add a link on Page 2 to the 'Do A thing' heading, using ctrl+k . The copied URL from page 1 is of the form: 

https://<company-name>.atlassian.net/wiki/spaces/<space-name>/pages/<page1-id-number>/<page1-title>#<heading-that-I-linked-to>

BUT when I save the document, the URL gets modified to remove the page title as follows: 

https://<company-name>.atlassian.net/wiki/spaces/<space-name>/pages/<page1-id-number>#<heading-that-I-linked-to>

Clicking on the link in page 2 correctly navigates to Page 1, but not the heading that was linked to

This is a recent bug. We have tons of links to headings in other pages across numerous pages and spaces, and those that predate this bug still work just fine in navigating to the linked heading. It's when we try to add new links that something breaks.  I confirmed this by adding a duplicate of a pre-existing link, and the newly added link does not work correctly,  but the pre-existing one does. And they both link to the same heading. 

I have tried different browsers to no avail

[Christina Moyer · Accepted solution]

Reached out to Atlassian support and the issue (an incident affecting all of their links) has been fixed

[Christina Moyer]

My more actions does not have 'Advanced Details'... It looks like this

[John Vizcarra]

Does the Details panel in the floating action bar have any "Page (or Content)  Information" ?

[Christina Moyer]

No

[John Vizcarra]

@Christina Moyer, if you click on the Share button at the top of your menu, and then click on the "Copy link" icon, you should get a short URL. You can confirm it by pasting it into a blank browser tab; it should not have reference to doc numbers and should look something like:

https://[your project].atlassian.net/wiki/x/ABCDef

Are you able to get that short URL from the share button?

[John Vizcarra]

This also just started happening for us today. The Short URL method definitely works, but the convenience of using the "copy link" icon is gone.

[John Vizcarra]

What seems to be happening is - upon Publish, the "+" characters in the page name are stripped from the link URL. Confluence is still able to navigate to the page based on its doc number, presumably, but it gives up on trying to navigate to any identified anchor.

For example, the link copied from the doc looks like:

https://project.atlassian.net/wiki/spaces/spacenm/pages/123456789/Document+with+spaces+in+the+name#Specific-anchor-location

But after publishing, it looks like this:

https://project.atlassian.net/wiki/spaces/spacenm/pages/123456789/Documentwithspacesinthename#Specific-anchor-location

[John Vizcarra]

ugh. And i see now that all previously-published pages have had the + removed as well, so no pre-existing links are navigating to the anchors either.

[Christina Moyer]

In my case, it was deleted from the URL entirely. So the URL becomes:

..../123456789#Specific-anchor-location

[Piyush Annadate _ACE Pune_]

Hi @Christina Moyer ,
Welcome to the community !!
Can you try with short URL ?

Also, can you create a process or video of the process with issues as mentioned in post. 

[Christina Moyer]

How do I shorten the URL?

I cannot make a video of our company's Confluence page for public posting

[Piyush Annadate _ACE Pune_]

To Shorten the URL: Page -> More actions -> Advanced Details ->  Content Information -> Tiny Link.

I thought you've reproduced the issue behaviour in test environments as well - hence video was asked here, but yes, it's good, not to share company data into public locations.