Not able to access the confluence sandbox site

[ssam]

The sandbox instance that was created is not appearing in the product list on admin.atlassian.com.

[sanam malleswari]

Hi @ssam

Only organization admins can see and manage all sites/sandboxes in an org.

• Go to admin.atlassian.com.

• Click your site name.

• Under Products, go to the “Sandboxes” tab.

• Check whether it's created or not?

[ssam]

It was created in March and now site URL is not accessible and throwing 401 error. @sanam malleswari 

[Rilwan Ahmed]

Hi @ssam ,

Sandbox are available only for Premium and Enterprise plans.

More details in https://support.atlassian.com/organization-administration/docs/what-are-sandboxes/ and https://support.atlassian.com/organization-administration/docs/create-a-sandbox/

[Nikola Perisic]

Hello @ssam 

Do you see the Sandbox option within Products, it needs to be shown there. If this doesn't work, start in incognito mode and try again.

[ssam]

Earlier am able to access. now it is not listed under the sandbox list and site URL is not accessible.