Page Properties Report fails to load on subsequent requests

[Cory Tsang]

Hi,

I have a user whose page properties report will successfully load when first navigating to the page, but once you hit reload (tested in Chrome and Edge), it displays an "Error while fetching page properties report data:" error.

I've seen the other threads where they talk about clearing the "Sort by" or the "Column to Show" fields, but that doesn't fix this.

What is bizarre is that the page was up on a tab displaying the error last night before I locked my machine. When I unlocked my machine today, it was showing me the expected data.  Reloading the page displays the error.  Closing the tab and opening a new tab displays the error.  Opening the page in a different browser displays the error.  I just tried it in Firefox and it is still displaying the error.  But I know I saw the report first thing this morning because I asked the user what he did to fix it.

I have other pages with very complex page property + page property reports that are not misbehaving.  Looking at the pages this report is pulling in, they are simple in comparison: each page has 2 page properties macros, each with a single table with a header and a single row of data.

Has anyone else seen a problem like this?

Thanks,

Cory

[Eugenio Cataldo]

The same exact issue also happens to us. The only workaround was to open the page through the navigation bar rather than a link. Tested from multiple users' accounts and multiple laptops

I follow the thread for a solution