Password Reset Not Working

[Marc Dionne]

Hi,

I work with a Confluence Server 6.2 configuration.

The password reset process is not working.

When people's login doesn't succeed, they click on a Forgotten password button.

A dialog box asks to enter the username or email:

They receive a message allowing them to reinitialize their password.

Then, nothing happens.

Where can I tune the parameters so that this process works properly?

Thank you!

[Christo Mastoroudes _Adaptavist_ · Accepted solution]

Hi, 

Test to ensure confluence can send out an email, might be a SMTP configuration issue.

[Marc Dionne]

Thanks!

The SMTP works properly, as far as I can tell. Further observations lead me to see that people misinterpret the emails. The subject is "[confluence] Here is your password". Users thinks they will see a password, but they don't... and prefer to ask me. However, clicking on the "Reinitialize password" blue button works in most cases.

Therefore, I have to broadcast the correct procedure or, more difficult, change the email template to suggest clicking on the blue button.

Regards!