Performance Issues with Mosaic Add-on – Long Load Times

[Julia Rebstock]

Each time loading a page, the Mosaic Add on elements are loading way too long. Its not a network or browser issue – it happens also to other people. 

Is there a way to influence the content loading settings in confluence?

[Valerie Knapp · Accepted solution]

Hi @Julia Rebstock , welcome to the Atlassian Community and thanks for your question.

For a plugin / app, like Mosaic, I would recommend to check their page in the https://marketplace.atlassian.com/apps/247/mosaic-content-formatting-macros-templates-for-confluence?hosting=cloud&tab=support . 

Mosaic have a statuspage  https://status.connect.adaptavist.com/ , although it doesn't seem to be specifically for Mosaic, you can at least see if there are any incidents reported. I would go ahead and open a ticket to the app vendor to let them know you are experiencing some latency. They should be able to help.

Best wishes

[Abi Brown- Kolekti]

Hi 

I am the customer success manager for Kolekti and mosaic is one of our apps- it would be helpful to understand which macros and the content  in them, to help look into. Would you like to connect and have a call - then we can see the issue and advise? My email is abrown@kolekti.com 

thanks

Abi