Plugin license expiring on a community licensed wiki?

[Benedikt Putz]

Hey there, I'm using the "Custom Dashboards for Confluence" plugin for my organization's confluence wiki. We are running on a community license, which means all add-ons should be free. Now Confluence is warning me about my evaluation period ending on February 1st for this add-on, so I'm wondering why this is happening and what I can do to avoid it running out.

[Bob Swift · Accepted solution]

Ask sales@atlassian.com to give you a free community license for the plugin to match your Confluence license. All evaluation licenses expire and need to be replaced with a non-eval license.

[Benedikt Putz]

I have tried doing this before but I never get a reply. My E-Mail Adress is authorized though.

[Bob Swift]

Please try again, they are generally very responsive to requests of all types and it just may have gotten missed. In the meantime, you can request another evaluation license.

[Benedikt Putz]

I have tried again, either something is wrong with my E-Mail adress being recognized as spam or they're just flat out ignoring me. I've sent 3 emails total with no response.

[Bob Swift]

Good, I had contacted them for you. They are usually very responsive, but everyone gets backed up at times :).

[Benedikt Putz]

Okay they just responded. Looks like they have been seeing an increased amount of queries, but it's all good now.