Problem accessing plugin file at https://plugins.atlassian.com/server/1.0/download/pluginVersion/899060

[Richard Scorgie]

Problem accessing plugin file at https://plugins.atlassian.com/server/1.0/download/pluginVersion/899060

Not able to install the latest Sharepoint connector because of the given issue above.

[Richard Scorgie · Accepted solution]

After reinstalling the application everything worked fine.

[Henrik Gerdtsson]

We have the same problem in our Confluence installation. It is running on the same server as out Jira installation. Both are upgraded regulary. They are server by the same reverse proxy. app updates works fine in Jira but not in Confluence. After some investigation, read Google, I found this https://community.atlassian.com/t5/Jira-questions/Plugin-Update-Error-downloading-plugin-from-https-marketplace/qaq-p/678491. It solved my problem.

[Jonas Vervoort]

I also face the problem of "Problem accessing the file XXX for confluence". Any solutions ?

[Deleted user]

I am looking at a similar problem. Did anyone figure out a way to resolve this?

[Olivier]

Hello,

How did you solved your issue ?

I have a similar problem,

* server is behind a proxy

* from jira itself, I get a nice message "Problème daccès au fichier {0}."

* but plugins can be downloaded from the server and then installed manually, except for the tempo plugin.

(Jira v7.9.0)

Best regards,

Olivier

[Anna Henke]

Hi Olivier,

yes, we solved it. Anyhow - we had so many issues around proxy and reverse-proxy settings that I cannot say for sure which setting finally solved that special problem.

Are you using a reverse proxy as well?

I recall that we did a lot of research in the proxy logs to solve it.

Regards,
Anna

[Olivier]

Hello Anna,

Yes, we have a proxy between our jira server and internet. Log of our proxy shows only successful CONNECT and HTTP/200 ... but we still have "Error downloading plugin from https://marketplace.atlassian.com/download/..." in jira log.

Thanks for your reply and the hint to investigate further on the proxy.

Regards,

Olivier

[Anna Henke]

Has anyone got any hints on how to solve this? We changed our proxy server recently, I am suspecting it to have caused this. Anyhow - I can access the Market Place normally, just the download of the updated plugin fails.

Any ideas are highly appreciated.

[Dave Gunn]

I'm having a similar issue trying to install add-ons:  'Problem accessing the file <insert any add-on title here>.

[Deleted user]

I am getting the same (I think) error trying to install any Confluence addon:

"Problem accessing the file name of plugin for Confluence."

Did anyone find out what is the cause?

Thanks,
Daniel 

[karthik ses]

Hi Daniel,

You have any idea for solving this issue, I am also getting same error while update the addon

[David at David Simpson Apps]

Wait a while and try again. Sometimes websites aren't accessible. I can download the file you've linked to, so maybe it was just some gremlins in the wires.

[Richard Scorgie]

I can manually download it but I can not use the upgrade feature in Confluence to upgrade the plugin.

[Dave Hergert]

This has got to be one of the worst error messages in Confluence, and its not helpful at all. I have a dev and prod instance and everything works great in dev when updating plugins, but for some reason on prod, it fails out with this error. Not sure if its a network issue, a firewall issue, etc.

Also, I then try to manually upload the jar and it just hangs there "Uploading plugin..." even though the browsers says it successfully uploaded. Conf v4.3.7