Problem with collaborating edit

[Tony LECORNUE]

For few days we didn't be able to edit pages, below what we find in the log, we truncate synchrony tables (EVENTS, SECRET,  SNAPSHOTS), we delete the key

DELETE FROM bandana WHERE bandanakey = 'synchrony_collaborative_editor_app_registered' OR bandanakey = 'synchrony_collaborative_editor_app_secret' OR bandanakey = 'synchrony_collaborative_editor_app_id';

Here the apache 2.4 vhost

ServerName confluence.vigiesip.eu

ErrorLog logs/confluence_error_log
LogLevel warn

<Proxy *>
Order deny,allow
Allow from all
</Proxy>

ProxyPreserveHost On
ProxyRequests Off

ProxyPass /synchrony http://127.0.0.1:8091/synchrony

<Location /synchrony>
Require all granted
RewriteEngine on
RewriteCond %{HTTP:UPGRADE} ^WebSocket$ [NC]
RewriteCond %{HTTP:CONNECTION} Upgrade$ [NC]
RewriteRule .* ws://127.0.0.1:8091%{REQUEST_URI} [P]
</Location>

ProxyPass / http://127.0.0.1:8092/
ProxyPassReverse / http://127.0.0.1:8092/

Logs

2021-09-13 16:09:05,478 INFO [http-nio-8092-exec-4] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:8091/synchrony/v1/data/Synchrony-adcec8a7-8fe4-39d3-81b6-169bddfcb03a/confluence-10551392 HTTP/1.1 for 10551392
2021-09-13 16:09:05,561 WARN [http-nio-8092-exec-4] [synchrony.service.http.SynchronyResponseHandler] failed Synchrony external changes API call returned 400: {"id":"zSnFLoOSyN9txSRmAm4AJw","type":"server-error","message":"server error"} content-id: 10551392 rev: null ancestor: null merges: {"confVersion":"13","trigger":"restored","type":"external"} generate-rev: true generate-reset: true
-- url: /plugins/editor-loader/editor.action | traceId: 9a6a75bc12417ce4 | userName: ssicot | referer: https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392&editingFailed
2021-09-13 16:09:05,563 WARN [http-nio-8092-exec-4] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for restored. ID: 10551392 Caused by: java.lang.RuntimeException: Synchrony error: cannot reset page ContentId{id=10551392}
-- url: /plugins/editor-loader/editor.action | traceId: 9a6a75bc12417ce4 | userName: ssicot | referer: https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392&editingFailed
2021-09-13 16:09:05,564 WARN [http-nio-8092-exec-4] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[com.atlassian.confluence.pages.DefaultPageManager.createOrFindDraftFor]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1388186696)
[SALSpringTx]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #372284257)
-- url: /plugins/editor-loader/editor.action | traceId: 9a6a75bc12417ce4 | userName: ssicot | referer: https://confluence.vigiesip.eu/pages/viewpage.action?pageId=10551392&editingFailed
2021-09-13 16:09:52,657 INFO [http-nio-8092-exec-9] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:8091/synchrony/v1/data/Synchrony-adcec8a7-8fe4-39d3-81b6-169bddfcb03a/confluence-688141 HTTP/1.1 for 688141
2021-09-13 16:09:52,693 WARN [http-nio-8092-exec-9] [synchrony.service.http.SynchronyResponseHandler] failed Synchrony external changes API call returned 400: {"id":"urTDmuQqui_O8IbaTKGYQw","type":"server-error","message":"server error"} content-id: 688141 rev: null ancestor: null merges: {"confVersion":"20","trigger":"restored","type":"external"} generate-rev: true generate-reset: true
-- space: 917505 | url: /plugins/editor-loader/editor.action | page: 688141 | traceId: 7c4f4dcc589feb83 | userName: ssicot | referer: https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu | action: editor
2021-09-13 16:09:52,695 WARN [http-nio-8092-exec-9] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for restored. ID: 688141 Caused by: java.lang.RuntimeException: Synchrony error: cannot reset page ContentId{id=688141}
-- space: 917505 | url: /plugins/editor-loader/editor.action | page: 688141 | traceId: 7c4f4dcc589feb83 | userName: ssicot | referer: https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu | action: editor
2021-09-13 16:09:52,696 WARN [http-nio-8092-exec-9] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[null]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #997582119)
[SALSpringTx]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #1973042410)
-- space: 917505 | url: /plugins/editor-loader/editor.action | page: 688141 | traceId: 7c4f4dcc589feb83 | userName: ssicot | referer: https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu | action: editor
2021-09-13 16:09:52,717 INFO [http-nio-8092-exec-9] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:8091/synchrony/v1/data/Synchrony-adcec8a7-8fe4-39d3-81b6-169bddfcb03a/confluence-688141 HTTP/1.1 for 688141
2021-09-13 16:09:52,753 WARN [http-nio-8092-exec-9] [synchrony.service.http.SynchronyResponseHandler] failed Synchrony external changes API call returned 400: {"id":"0idrpsWoGxVeWPp_2MeIaA","type":"server-error","message":"server error"} content-id: 688141 rev: null ancestor: null merges: {"confVersion":"20","trigger":"restored","type":"external"} generate-rev: true generate-reset: true
-- url: /plugins/editor-loader/editor.action | traceId: 7c4f4dcc589feb83 | userName: ssicot | referer: https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu
2021-09-13 16:09:52,755 WARN [http-nio-8092-exec-9] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for restored. ID: 688141 Caused by: java.lang.RuntimeException: Synchrony error: cannot reset page ContentId{id=688141}
-- url: /plugins/editor-loader/editor.action | traceId: 7c4f4dcc589feb83 | userName: ssicot | referer: https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu
2021-09-13 16:09:52,756 WARN [http-nio-8092-exec-9] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[com.atlassian.confluence.pages.DefaultPageManager.createOrFindDraftFor]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #997582119)
[SALSpringTx]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #187751368)
-- url: /plugins/editor-loader/editor.action | traceId: 7c4f4dcc589feb83 | userName: ssicot | referer: https://confluence.vigiesip.eu/display/VIGIE/VIGIEsip?src=spacemenu

[Krishna]

Hi @Tony LECORNUE were you able to resolve this issue ?

If so can you please share how you were able to do it?

we are also experiencing the same issue.

Thanks in advance.

[John Funk]

Hi Tony - Welcome to the Atlassian Community!

I think I would go ahead and open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/