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Problem with subpage in confluence

Jakub F_
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April 17, 2025

Hello,

I have problem with my Confluence on my site. 

The problem is that when I go to a page, the Confluence service crashes and the page does not work, I have to restart the service. On the other hand, the other sub-pages work, there is only one problem.

I should add that this has been happening since I upgraded to Windows Server 2022, before that there was a version of Windows Server 2019.

Jira and Confluence are running on this server, but only Confluence has a problem, specifically the subsite.

I have installed the latest VM Tools drivers and disabled '3D support' in the VM options, but this has not helped.
Version of Confluence: 6.7.2

I'm just starting my adventure with Jira/Confluence and I'm asking for your help.
Thanks in advance!

1 answer

1 accepted

2 votes
Answer accepted
Michael F Kelly Jr
Contributor
April 17, 2025

I would suspect the parent page has some macro on it that loads a lot of information and grabs a bunch of JVM memory. Production instances should be run on separate machines to avoid memory contention and expensive disk swapping. Look in your logs for a message like this in your atlassian-confluence.log


java.lang.OutOfMemoryError: Java heap space


https://support.atlassian.com/confluence/kb/confluence-crashes-due-to-outofmemoryerror-java-heap-space-error/

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