11 users instead 10

[Алексей Викторович Васильев]

My product has a license for 10 users. There are 10 users registered in the system, but 11 users are displayed. The system has switched to a read-only state.
Information about the number of users is not relevant.

[Fabio Racobaldo _Herzum_]

Hi @Алексей Викторович Васильев ,

please take a look to the following troubleshooting article https://confluence.atlassian.com/confkb/how-to-get-a-list-of-active-users-counting-towards-the-confluence-license-298978076.html

Hope this helps,

Fabio

[Алексей Викторович Васильев]

the ccom.atlassian.confluence.user.DefaultUserAccessor was added
but log file with the name
atlassian-confluence-security.log
does not appear.

[Алексей Викторович Васильев]

2022-05-13 11:45:17,817 INFO [read-only-transaction:thread-1] [atlassian.confluence.user.DefaultUserAccessor] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: [USECONFLUENCE,0,null,null,null]

[Patrick Vanhoof]

See https://community.atlassian.com/t5/Confluence-questions/Licensing-is-counting-11-active-users-even-though-only-10-users/qaq-p/1913779

Maybe that helps?